IN SPOTLIGHT
Four scenarios on the future of AI in the workplace
AI’s rapid rise in the workplace is opening up new possibilities—some optimistic, others unsettling. We explore how AI could alter job roles, workplace dynamics, and society at large through four different scenarios.
Using Strategic Foresight to Design the Future Customer Experience
Jussi Leskinen, Director of Customer Experience Management and Operations at Lindström, and Mika Raulas, Business Designer at Roger Studio, took the stage to discuss using strategic foresight to design future customer experiences.